Shipping policy

Shipping Areas: Italy and Europe

At M1, we are committed to ensuring the safe and timely delivery of your solid oak wood furniture. Currently, we ship to Italy and most European countries. We are continuously expanding our distribution network, so if your country is not yet covered, we encourage you to check back frequently for updates.

Delivery Times

Delivery times vary depending on the destination and the type of product ordered. For orders placed within Italy, the estimated delivery time is between 3 to 5 business days. For shipments to other European countries, delivery may take up to 7 business days. Please note that during high-demand periods or public holidays, delivery times might be slightly extended, but we always strive to meet our estimated timelines.

Couriers and Shippers

Depending on the size and weight of your order, M1 partners with standard couriers or specialized shippers. This allows us to optimize the transportation of bulky and heavy furniture, ensuring your items arrive in perfect condition. Once your order is shipped, you will receive an email with details about the courier handling your delivery.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination and volume of your order. Our system carefully evaluates the weight, size, and quantity of the selected items to provide you with a fair and transparent rate. Additionally, we offer free shipping on all orders over €499. This promotion applies to both Italy and European countries, providing an extra benefit to our loyal customers.

Order Tracking

All orders placed with M1 include a tracking service. Once your order has been processed and shipped, you will receive a confirmation email containing the tracking number and a direct link to the courier's website. This allows you to monitor your package's journey in real-time. Please keep an eye on your inbox for shipping updates.

Order Processing Times

We strive to process all orders as quickly as possible. Generally, orders are processed within 24-48 working hours of purchase. Once the order is processed and confirmed, the shipping process begins. During this time, our team ensures that your furniture is carefully packed using protective materials to prevent any damage during transit.

Returns and Exchanges

We understand the importance of being satisfied with your purchase. If for any reason you would like to return or exchange a product, please visit our Returns and Exchanges page [insert link to return policy]. There, you will find all the necessary information to start the return process. Our customer service team is always available to assist you with any issues or concerns.

Additional Information

M1 is committed to providing complete transparency regarding shipping times and costs. If you have any questions or concerns about your order’s shipment, feel free to reach out to our customer service team. We are always ready to provide you with up-to-date and detailed information to ensure you have the best shopping experience possible.